The Saudi Customer Experience Award is one of the awards presented in the Kingdom of Saudi Arabia, which includes many different categories of up to 49 categories, all concerned with the realization of Vision 2030 in the Kingdom. The party included many participants in various entities up to 100 parties
parties with a large number of projects up to 327 projects, mainly Business and SME categories.
Hollat was able to win this award through CRM’s distinctive CRM program, which has achieved many successes in the various sectors in which he worked.
All you need to know about the Saudi Customer Experience Award
The Saudi Customer Experience Award is a distinguished initiative aimed at enhancing the customer experience in Saudi Arabia in a manner consistent with the objectives of Vision 2030. The first time of this award was in 2024 and saw a wide spectrum of participation from many government and private entities, which provided innovative and exciting projects to improve the user experience.
The award includes a group of target groups divided into 4 main themes: The classic customer experience, client experience circle, customer experience in specialized sectors, client experience professional, and the main goal of the award is to honor leadership initiatives in improving the customer experience, increasing loyalty, and disseminating global best practices in this area, and was among the honorees of Hollat.
The number of participants in the latest version has increased significantly, with more than 100 participants participating in a large number of projects up to 327 in different categories up to 49. This reflects the extent of interest in this area and its continuous development. The award not only provides honours but also improves the quality of services through increased competitiveness.
Saudi Customer Experience Award
What is Hollat system winner of Saudi Customer Experience Award?
The General Manager of Hollat Mahmoud Abdul Wahab said: Hollat is the first platform manufactured in Saudi Arabia through which both private companies and government companies can receive all customer complaints through different channels whether from CRM data center or through customer service available in the company or via WhatsApp and other media.
Its primary objective was to develop customer service. and achieve customer satisfaction by not only receiving their own complaints but also working to provide solutions that suit them through the complaints response system available in the Hollat CRM system. In the coming period, Hollat will work to provide the B2B customer service management system commensurate with the commercial sector, as it did with the government sector B2G and achieved impressive success.
Why Hollat CRM won the Saudi Customer Experience Award?
CRM offers a distinctive CRM system with many of the benefits that made the company the winners of the Saudi Customer Experience Award. Its advantages include:
- The ticketing management system provides high efficiency, so that each ticket represents the customer’s problem, and this saves a great deal of time and investment in the allocation of the problem, prioritization and easy attachment of files.
- The system also features easy integration and integration with emails, outgoing and incoming messages alike, and this integration provides that the customer relationship management team remains effective with them.
- The system provided by the company provides multiple channels for the support process whether it be call centers or emails, websites as well, and this ensures that customers’ problems are quickly responded to and resolved quickly.
- The system provides a great ability to provide premium reports that come from tracking tickets resulting from customer problems, and this provides problem analysis and speed of resolution.
- The company system provides an easy and simple user experience with a lot of features, along with a great ability to keep the company’s data safe.
- Great integration with other systems is one of the advantages of Hollat system, enabling the ability to insert data into tickets and use it through different applications for easy problem solving.
Saudi Customer Experience Award
How to Get Hollat Company System?
Hollat is one of the leading and outstanding companies in customer relationship management, which has helped a lot of companies achieve impressive success with their customers and increase their customer ratio to nearly 25%, making them one of the favourites of many customers, and you can get those special services by visiting Hollat’s official website.
In the end, it can be said that Hollat has been able to win the hearts of a lot of customers who deal with it, achieve the desire of a lot of customers. It has been able to be among the words and win the Saudi Customer Experience Award, and the company officials return that the company’s creativity and development continue to provide everything that customers need.