Hollat
The Unified AI Platform for Services & Process Management
Designed for government and enterprises to manage requests, automate workflows, and engage stakeholders securely and at scale.
- Process Automation & Approvals
- Customer Support Management
- IT Service Management (ITSM)
- Omnichannel Engagement
- Whatsapp & Digital Channels
- Process Automation & Approvals
- Customer Support Management
- IT Service Management (ITSM)
- Omnichannel Engagement
- Whatsapp & Digital Channels
Hollat
The Unified AI Platform for Services & Process Management
Designed for government and enterprises to manage requests, automate workflows, and engage stakeholders securely and at scale.
Hollat Platform
Hollat is a unified, modular platform designed to manage services and processes across the organization.
It provides a single foundation for automation, service management, and engagement configurable to match how each organization operates.
Unified Platform
A single, unified platform that connects service management, process automation, and engagement into one consistent system.
Configurable Workflow
Design and automate workflows, approvals, routing rules, and SLAs to match real operational processes without changing how your organization works.
AI Assistant
An intelligent assistant that understands requests, interacts with users, and performs actions across processes and approvals.
Omnichannel Foundation
Capture requests from WhatsApp, Call center, email, web forms, and digital channels into one unified operational flow.
Manage Daily Requests, Effortlessly
Whether it’s a service request, internal task, or customer inquiry, Hollat ensures nothing gets lost and everything gets resolved.
Clients & Partners
Trusted by Leading
Organizations in Saudi Arabia
Hollat supports government entities and enterprises across Saudi Arabia in managing services, operations, and customer requests at scale.
Request & Case Management
Manage service requests, internal tasks, and cases end-to-end with automation, SLAs, and complete traceability.
1- Receive Requests
Capture service requests, cases, and inquiries from digital channels, forms, and internal teams in one place.
Automatically classify requests, assign priorities, and route cases to the right teams based on rules and SLAs.
2- Categorize & Prioritize
3- Collaborate & Act
Teams collaborate, communicate with requesters, and take actions directly within the same workspace.
Track progress, ensure SLA compliance, and close cases with full visibility and complete traceability.
4- Resolve & Track
1- Receive Requests
Capture service requests, cases, and inquiries from digital channels, forms, and internal teams in one place.
2- Categorize & Prioritize
Automatically classify requests, assign priorities, and route cases to the right teams based on rules and SLAs.
3- Collaborate & Act
Teams collaborate, communicate with requesters, and take actions directly within the same workspace.
4- Resolve & Track
Track progress, ensure SLA compliance, and close cases with full visibility and complete traceability.
Performance Analytics & Operational Insights
Gain real-time visibility into requests, teams, and service performance through actionable dashboards and decision-ready insights.
Operational Dashboards
Track requests, workloads, and performance indicators in real time across teams and services.
Team & SLA Performance
Measure response times, resolution rates, and SLA compliance at individual and team levels.
Customer & Service Insights
Analyze satisfaction trends, recurring issues, and service quality to identify improvement areas.
Export & Share Reports
Generate and share reports across time periods to support reviews, audits, and executive reporting.
MULTICHANNEL SUPPORT
Create the communication hub to be on top of things
Contact forms
Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.
Emails
Set up multiple email addresses so that copies of your messages go straight to one ticketing system.
Social media channels
Organize your daily conversations on social media channels in HelpDesk. No more switching around!
Integrations and API
Use our extensive API docs to build your technology stack with the IT ticket system at the very center.
Chatbots
Prolong the journey started with a ChatBot conversation through a ticket managed by your team.
Live chats
Connect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.
Seven Key Features of Hollat Software
available, let's delve into the essential features that define outstanding Hollat
solutions:
1. Effortless Ticket Management
Hollat software empowers customer support agents to efficiently manage tickets. Each ticket represents a customer’s inquiry or issue, allowing agents to assign, customize fields, set priorities, define status, collaborate, and attach files with ease.
2. Seamless Email Integration
Streamline your communications by integrating email, consolidating incoming and outgoing messages. Hollat’s email integration keeps your team organized and efficient, reducing time spent on email management.
3. Multi-Channel Support
Hollat’s Omnichannel feature is its ability to handle inquiries from various channels, including call centers, emails, chats, website forms, and chatbots. Manage all these communication channels in one place, enabling swift and effective responses to customer requests.
4. Comprehensive Ticket Tracking and Reporting
Gain insight into your support team’s performance with ticket tracking and reporting. Monitor ticket statuses, resolutions, and closures to measure effectiveness and identify areas for improvement. Uncover trends and communication issues for prompt resolution.
5. User Management Simplified
Easily manage user accounts with Hollat’s user management features.
Create, edit, or delete users, set permissions, and track activity history.
Ensure data security and keep your Hollat team organized with visibility into user interactions.
6. Seamless Integration with External Systems
Hollat seamlessly integrates with other systems, enabling data inclusion in tickets and synchronization with various applications. For instance, integrate your customer relationship management system to consolidate customer information and ensure data consistency.
7. Customized Workflows for Your Business:
Tailor Hollat to your unique business needs with customizable workflows. Create specific workflows for different channels, configure automated assignment rules, and streamline ticket routing and escalation. Automate operations for exceptional customer service, such as intelligent ticket assignment and resolution prioritization. Modify workflows effortlessly without disrupting your Hollat operation
Latest News
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Let’s Build Smarter Operations Together
Partner with Hollat to modernize service delivery, streamline operations, and enable data-driven decisions.
Meet the Team
Visit our office in Riyadh and meet the team behind our solutions
Talk to Our Team
Discuss your requirements and explore how Hollat fits your operational model.
Contact Us
Reach out for inquiries, partnerships, or further details.