Elevate Your Workflow
with Hollat.
Your Advanced CRM & Ticket Management Solution
HollaT
offers a comprehensive ticket management software solution tailored to empower both businesses and government entities in efficiently and effectively handling their customer support requests.
Effortlessly streamline your processes, expertly
prioritize cases, and deliver unparalleled customer
experiences with Hollat's versatile platform.
Experience Hollat Your Gateway to Streamlined
& Effortless Daily Support!
Exclusive Community
Hollat has proudly partnered with renowned organizations in Saudi Arabia. We're excited to extend this exclusive invitation to you, as we work together to shape a brighter future right here in the Kingdom in alignment with Vision 2030
Stay on track and task-focused with our
user-friendly, feature-rich dashboard.
Statuses and Priorities
Easily differentiate and prioritize support cases using a convenient dataset that evolves as you gain more insights into your customers' needs.
Enhance your ticket details with descriptive tags and configurable custom fields to accurately reflect the situation at hand.
Custom Tags and Fields
Rich Text Composer
Craft your responses with precision using our rich text message area, allowing you to format text, insert links, share images, attachments, and even record your screen.
Keep your workspace clutter-free and relevant with dedicated folders for archiving, marking as spam, and moving to the trash.
Efficient Organization
Statuses and Priorities
Easily differentiate and prioritize support cases using a convenient dataset that evolves as you gain more insights into your customers' needs.
Custom Tags and Fields
Enhance your ticket details with descriptive tags and configurable custom fields to accurately reflect the situation at hand.
Rich Text Composer
Craft your responses with precision using our rich text message area, allowing you to format text, insert links, share images, attachments, and even record your screen.
Efficient Organization
Keep your workspace clutter-free and relevant with dedicated folders for archiving, marking as spam, and moving to the trash.
different reports
Learn the whole truth about your on-the-job performance and plan a growth strategy for your team
Weekly summary reports
Stay up to date and get an overview of your team's achievements in a single message.
Feedback request
Review the collected feedback and see if you've met your goal of fulfilling the recipient's expectations.
Report generation
Export a handy report of different time ranges and share successes with your fellow company members.
Contact forms
Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.
Emails
Set up multiple email addresses so that copies of your messages go straight to one ticketing system.
Social media channels
Organize your daily conversations on social media channels in HelpDesk. No more switching around!
Integrations and API
Use our extensive API docs to build your technology stack with the IT ticket system at the very center.
Chatbots
Prolong the journey started with a ChatBot conversation through a ticket managed by your team.
Live chats
Connect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.
Features of Hollat Software
available, let's delve into the essential features that define outstanding Hollat
solutions:
1. Effortless Ticket Management
Hollat software empowers customer support agents to efficiently manage tickets. Each ticket represents a customer’s inquiry or issue, allowing agents to assign, customize fields, set priorities, define status, collaborate, and attach files with ease.
2. Seamless Email Integration
Streamline your communications by integrating email, consolidating incoming and outgoing messages. Hollat’s email integration keeps your team organized and efficient, reducing time spent on email management.
3. Multi-Channel Support
Hollat’s Omnichannel feature is its ability to handle inquiries from various channels, including call centers, emails, chats, website forms, and chatbots. Manage all these communication channels in one place, enabling swift and effective responses to customer requests.
4. Comprehensive Ticket Tracking and Reporting
Gain insight into your support team’s performance with ticket tracking and reporting. Monitor ticket statuses, resolutions, and closures to measure effectiveness and identify areas for improvement. Uncover trends and communication issues for prompt resolution.
5. User Management Simplified
Easily manage user accounts with Hollat’s user management features.
Create, edit, or delete users, set permissions, and track activity history.
Ensure data security and keep your Hollat team organized with visibility into user interactions.
6. Seamless Integration with External Systems
Hollat seamlessly integrates with other systems, enabling data inclusion in tickets and synchronization with various applications. For instance, integrate your customer relationship management system to consolidate customer information and ensure data consistency.
7. Customized Workflows for Your Business:
Tailor Hollat to your unique business needs with customizable workflows. Create specific workflows for different channels, configure automated assignment rules, and streamline ticket routing and escalation. Automate operations for exceptional customer service, such as intelligent ticket assignment and resolution prioritization. Modify workflows effortlessly without disrupting your Hollat operation
Blogs
and we'd love for you to join the list.
Urgent: Hollat wins Saudi Customer Experience Award
The Saudi Customer Experience Award is one of the awards presented in the Kingdom of...
Read MoreHow does CRM raise operational performance indicators?
Hollat’s CRM system plays a big role in enhancing operational performance indicators by improving customer...
Read MoreService level agreement and their impact on operations
What is the Service level agreement and its importance in the process of improving different...
Read Moreand we'd love for you to join the list.