Nearly 90% of customers tend to repeat purchases after passing through a positive experience. That’s why customer support services are no longer an option.
Within a market that is witnessing this level of competition, it becomes crucial to own the key elements that help you attract more and more customers. One of these elements is the robust customer support system through which you will gain customers’ satisfaction and loyalty.
In this article, we will introduce the concept of Multi Brand Helpdesk by answering many questions regarding its importance, features, and benefits. We will also guide you to the best provider for this service so that your business will take the lead in the market.
What is the Multi Brand Helpdesk?
The term Multi Brand Helpdesk refers to a reliable customer support system, but unlike any traditional assistive system, the Multi Brand Helpdesk is designed in such a way that allows it to manage multiple brands that belong to the same platform.
Relying on the multi-brand help desk, things flow smoothly, customer service queues progress swiftly, and customer satisfaction builds up in the meantime.
Besides the improved functionality provided by this system, it is also meant to be cost-saving, which in turn opens up the space to spend money in many development aspects.
Who needs a multi-brand help desk?
- Internal IT support: the multi-brand help desk is a lifesaver for those who are working as IT support agents, since it allows them to perform troubleshooting and maintenance from a unified platform.
- Multi-lingual support: A multi-brand help desk is the best fit for companies that provide services all over the world, as it allows for customer service that meets the customer’s preferred language.
- Organizations with multiple audience segments: supporting multiple segments of audience has never become that easy as it is with a multi-brand help desk, which allows to serve each segment in a way that suits its background.
- Businesses managing multiple brands from the same organization: the system allows for customized support tickets; it grants permissions to each agent, allowing for managing tickets of designated brands.
Why You Need A Multi-Brand Help Desk
- To manage multiple products in multiple niches.
- To initiate a unified help desk for both customer support and internal IT issues.
- To enhance operational efficiency by automating routine tasks.
- To ensure that customer inquiries are promptly addressed.
- To cut down costs by integrating all brands under one management account.
All of the above privileges are granted to you by Hollat. It spares no effort in providing a system that enhances your business’s performance, ensuring that it remains at the forefront at all times.
Key Features of a Multi Brand Helpdesk
- Brand segmentation: The system makes it possible to sort customer inquiries by brand, which in turn helps specialized groups of agents to effectively solve issues that are exclusively related to their designated brands.
- Hubbed administration: Giving your agents a unified interface to manage various brands, the Multi Brand Helpdesk will powerfully address customers of different countries, ages, and interests.
- Support tickets filtering: The system allows for establishing brand-based tickets that are filterable, and as a result, it becomes easier to locate tickets, share them, and instantiate child tickets from parent ones.
- Customer satisfaction assessment: 89% of consumers are more likely to repurchase after a positive customer service experience (Salesforce Research); this highlights the necessity of a multi-brand help desk that tracks satisfaction.
Benefits of a Multi Brand Helpdesk
“Most people spend more time and energy going around problems than in trying to solve them.” – Henry Ford
By these words, Henry Ford has spotted the crucial role of solving problems skillfully, and this is the target of Multi Brand Helpdesk that possesses the following benefits:
- Improved operational efficiency.
- Tailored support for each brand.
- Centralized reporting and analytics.
- Enhanced customer satisfaction.
- Optimized time, effort, and money management.
Why you should use Hollat as the best Multi Brand Helpdesk?
Among all multi-brand help desk providers, Hollat introduces a robust, reliable system that ensures customers’ engagement and loyalty, and here are some of the key features that make this company at the top by far:
- Effective ticket management to address customers’ inquiries as soon as possible.
- Seamless email integration to smoothly deal with incoming and outgoing emails.
- Multi-channel support to effectively respond to a wide range of customers.
- Comprehensive ticket tracking to measure your agents’ performance.
- Simplified user account management by performing different CRUD operations.
- Flexible integration with external systems to speed up the assistance process.
- Customizable workflows that satisfy your unique business needs.
Conclusion
With this information, we have unveiled the importance of the Multi Brand Helpdesk software and its role in strengthening your company’s activities. However, it is essential to choose a service provider that offers you all the features you need to continuously elevate your performance amid the fierce competition in the market.
Frequently Asked Questions
What are the key features that should be offered by the Multi Brand Helpdesk software?
Dedicated domain for each brand, ticket filtering, analytics, and detailed reporting are the main factors that you should go for.
Should the Multi Brand Helpdesk software focus on the appealing interface only?
No, as the software focuses also on the back-end. It retains distinct databases for each brand to avoid any unintended data mix-ups.
Can the software cope with the growth of my customer base?
A well-designed Multi Brand Helpdesk software should allow you to scale independently without any functional deterioration.
Resources
- deskxpand.com: Multi Brand Help Desk and Its Benefits
- bolddesk.com: Multi Brand Help Desk Software
- desk365.io: Multi Brand Help Desk
enchant.com: Multi Brand Help Desk Software