“Hollat” Cloud Based CRM Announces a new investment round after graduating from the Flat6Labs Investment Fund’s business accelerator program and launching its
Cloud Based CRM version to support companies and government entities.
Riyadh, Saudi Arabia – “Hollat”, the leading Saudi customer relationship management platform (CRM), announced the opening of a new investment round within the seed phase (Seed Fund) worth $3 million, following its successful graduation from the Flat6Labs business accelerator program, which has become an official investor in the company, enhancing its position in the market and supporting its expansion plans.
As part of its ongoing efforts to provide customer support systems, “Hollat” revealed during the closing ceremony of the Flat6Labs Program its new Cloud Based CRM version that provides companies with the ability to manage tickets and beneficiaries while flexibly configuring service level agreements (SLAs) according to their needs. The cloud version has the ability to receive customers’ requests through multiple channels including:
Cloud Based CRM
Call centers: direct integration with telephone communication systems.
Self-service: via companies’ websites.
Social Media: such as Twitter and Facebook to promote live communication.
Instant messaging tools: including WhatsApp and Chatbots.
Record growth and strong performance indicators
“Hollat” achieved remarkable growth in 2024, with annual recurring revenue (ARR) tripling compared to 2023. The company aspires to achieve 300% growth during the next phase in 2025, taking advantage of the growing demand for its innovative solutions.
“Hollat” relies on a network of strategic partners, most notably STC Solutions, CCC, Computing, Integration and Tarehab, who contribute to enhancing the platform’s integration and diffusion. Hollat also serves a broad client base that includes the government sector (ministries and bodies), the medical sector (hospitals and health centres), and the major corporate sector, reflecting the platform’s flexibility in meeting the needs of various sectors and supporting the digital transformation of the Kingdom.
Cloud Based CRM
Flexible business model that meets all needs
“Hollat” offers multiple options for different sizes of companies and sectors, offering various plans including:
- Essential Plan: For small businesses looking for affordable solutions.
- Pro Plan: for medium enterprises wishing to expand their operations.
- Enterprise Plan: For government entities and large companies that need customized solutions.
Ambitious future vision and strategic expansion
With a target market of $101 billion, Hollat is preparing to expand its services to more government, medical and commercial sectors by enhancing compatibility with cybersecurity and data governance standards, and leveraging smart analysis and artificial intelligence solutions to support customers more efficiently.
“Hollat” seeks to be the leading Saudi platform in customer relationship management (CRM) globally, aims to compete with major companies such as ServiceNow, Freshdesk, Microsoft Dynamics and has the ability to deliver solutions that are compatible with the needs of the Saudi market, by supporting Arabic language, compliance with cybersecurity systems, and local data hosting, making them the perfect choice for government entities and large companies looking for innovative and effective solutions.
Strong founding team leading the march of success
“Hollat” was founded by an experienced team comprising Engineer Saad Al Salama, Co-Founder and Chairman, and Engineer Mahmoud Abdulwahab, Co-Founder and CEO, with over 40 years of experience in the technology, digital transformation and entrepreneurship sector.
The team has about 35 developers who are constantly improving the system, along with sales and marketing teams that contribute to enhancing Hollat’s presence in the market and support customers with high efficiency.
Innovative roadmap for further expansion
“Hollat” has developed an ambitious expansion plan for 2025, including:
Develop an AI engine to analyze customer data and improve performance.
Expand Gulf and international markets through strategic partnerships.
Improve customer experience through smarter and more flexible solutions.
Cloud Based CRM
Leadership Statements
Commenting on these achievements, Engineer Saad Al Salama, Co-Founder and Chairman of Hollat stated:
“We are proud of the achievements of Hollat over the past period, which affirms our commitment to provide innovative and integrated solutions that meet the needs of the Saudi market and promote digital transformation in line with the Kingdom’s Vision 2030. Support Flat6Labs us as an investor is a great driver for achieving our goals of expansion and sustainable growth. “
About “Hollat” Cloud Based CRM
“Hollat” is a Saudi platform specializing in customer relationship management (CRM), offering integrated solutions for government and private sectors, focusing on compatibility with cybersecurity and governance requirements, local data hosting, and seamless integration with different systems.
For more information, please visit:
www.hollat.net