Privacy Policy

  1. Introduction

Hollat CRM is a cloud-based \ On Prim Customer Relationship Management (CRM) and communication platform operated by Hollat, located at Saudi Arabia.

Hollat enables businesses to manage customer interactions, tickets, and communications across multiple channels including web portal, email, WhatsApp, Instagram, Facebook, TikTok, and other third-party integrations.

This Privacy Policy explains how we collect, use, process, store, and protect personal data.

  1. Our Role

Hollat acts as:

  • Data Processor when processing data on behalf of our business clients.
  • Data Controller for account registration and platform administration data.

Our clients are responsible for ensuring they have proper legal basis to process their customers’ data.

  1. Information We Collect

3.1 Account & Business Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Login credentials

3.2 Social Platform Data (Meta & TikTok Compliance Section)

When users connect third-party accounts (e.g., WhatsApp Business, Instagram, Facebook Pages, TikTok Business Accounts), we may process:

  • Public profile information
  • Page or business account identifiers
  • Message content (where APIs allow)
  • Comments and replies
  • Media attachments
  • Engagement metadata (timestamps, message IDs)
  • Advertising campaign data (if Ads integration enabled)

We only access data that is:

  • Explicitly authorized by the user
  • Required for CRM functionality
  • Allowed under platform developer policies

We do not access private data beyond granted permissions.

3.3 Customer Communication Data

Business clients may store:

  • Ticket details
  • Conversation history
  • Attachments
  • Support notes
  • Customer contact information

This data is processed solely to provide CRM services.

3.4 Technical & Usage Data

  • IP address
  • Device information
  • Browser type
  • Log files
  • Session activity

Used for security and service improvement.

  1. How We Use Data

We use data to:

  • Provide CRM functionality
  • Enable social messaging & comment management
  • Publish content where authorized
  • Manage advertising integrations
  • Improve performance & security
  • Prevent fraud and abuse
  • Comply with legal requirements

We do not sell personal data.

We do not use platform data for advertising profiling outside authorized integrations.

  1. Data Sharing

We may share data with:

  • Cloud hosting providers
  • Infrastructure partners
  • Security providers
  • Payment processors (if applicable)

All third parties are bound by confidentiality and data protection agreements.

We do not sell or rent personal data.

  1. Data Retention

We retain data:

  • As long as the client account remains active
  • As required for legal obligations
  • Until deletion is requested

Clients may export or delete their data at any time.

  1. International Data Transfers

Data may be processed outside the user’s country. We implement appropriate safeguards to protect transferred data.

  1. Data Security

We implement:

  • HTTPS encryption
  • Role-based access control
  • Secure authentication
  • Infrastructure-level security protections

No system guarantees absolute security.

  1. User Rights

Depending on applicable laws, individuals may request:

  • Access to personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction of processing

Requests may be sent to:

📧 Support@hollat.net

  1. Data Deletion Instructions

If you wish to request deletion of your personal data:

  1. Send an email to: Support@hollat.net
  2. Use subject: “Data Deletion Request”
  3. Include:
    • Full Name
    • Email or Phone Number used
    • Platform (WhatsApp, Instagram, Facebook, TikTok)
    • Related Business (if known)

Requests will be processed within 30 days.

If data is controlled by one of our business clients, we will forward the request to the appropriate controller.

  1. Children’s Privacy

Hollat is not intended for individuals under 18 years of age.

  1. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page.

  1. Contact Information

[Hollat]
Address: Prince Jalawi Bin Turki Bin Abdulaziz St, Al Muruj, Riyadh 12281, Saudi Arabia
Email: Info@hollat.net
Website: https://hollat.net