Why Hollat with Amad Leads in crm and helpdesk Services
CRM and Helpdesk solutions play a crucial role in transforming how organizations manage customer requests and service operations. In a step we take pride in, Hollat has been selected to join the AMAD Al-Riyadi program—an initiative by Alinma Bank and Munajem Investment Fund aimed at supporting and empowering Saudi Arabian startups.
This achievement signifies more than just acceptance into a program; it reflects the real impact of Hollat’s solutions in enhancing user experience and solving genuine challenges across service and operational sectors.
What Is CRM and Helpdesk?
CRM and helpdesk systems are two essential tools that work together to manage the entire customer lifecycle—from initial contact to ongoing support. A CRM (Customer Relationship Management) platform helps businesses organize customer data, track leads, manage sales pipelines, and build stronger relationships. In contrast, a helpdesk system focuses on resolving customer issues by managing support tickets, streamlining communication, and improving response times. When combined, CRM and helpdesk provide a unified solution that centralizes information, enhances team collaboration, and ensures a seamless experience for customers at every stage of their journey.
Hollat Joins the AMAD Al-Riyadi Program
crm and helpdesk
Hollat’s selection to join the AMAD Al-Riyadi Program, an initiative by Alinma Bank and Munajem Investment Fund, marks a strategic milestone that reflects the strength and impact of the solutions Hollat provides in the CRM and helpdesk field. The program is designed to support and empower promising Saudi startups, offering them the tools, mentorship, and ecosystem needed to scale effectively. Being chosen highlights Hollat’s ability to deliver real value to both government and private sectors through innovative, efficient, and user-centered service management technologies.
A Milestone in Empowering Saudi Startups
This achievement represents a significant step in Hollat’s journey as a rising Saudi technology company. Joining a program that selects only high-potential startups underscores the trust placed in Hollat’s capabilities to enhance beneficiary and customer experience. It confirms that Hollat’s platform successfully addresses real operational challenges by optimizing communication, streamlining workflows, and enabling organizations to manage service requests more intelligently. This milestone opens doors for greater growth, strategic partnerships, and stronger alignment with Saudi Arabia’s digital transformation goals under Vision 2030.
What This Recognition Means for Hollat
Being recognized by the AMAD Al-Riyadi Program is more than an honor—it is validation that Hollat’s solutions make a measurable difference in shaping better service experiences. This recognition grants Hollat access to an empowering ecosystem of industry experts, investors, and governmental innovation platforms. It accelerates the company’s ability to refine its tools, broaden its reach, and collaborate with major organizations.
For Hollat, this means increased credibility, expanded opportunities, and continued momentum toward becoming one of the leading CRM and Helpdesk systems in the region.
“Hollat” was born from a simple question
How can entities (governmental or private) intelligently and effectively manage the requests, complaints, and inquiries of their beneficiaries and customers?
From this question, we developed a flexible and integrated system that serves work teams, transforms data into decisions, and streamlines the user experience at every touchpoint.
Today, “Hollat” serves a number of leading organizations, including:
- The Royal Commission for Riyadh City
- The Municipality of Al-Madinah Al-Munawarah
- Mahd Sports Academy Riyadh
- The Financial Excellence Academy
- King Khaled Eye Specialist Hospital
And other ambitious entities striving to enhance their beneficiary experience.
The selection of “Hollat” within the “Amad Al-Riyadi” program means our integration into a support ecosystem that will help us scale faster and unlock new opportunities for collaboration with major governmental bodies within the national digital transformation framework.
We believe that technology is not merely a set of tools, but a means to craft a superior experience.
At “Hollat,” Best CRM System we are building this experience step by step… from the customer’s initial contact to the final satisfaction notification you receive.
Thank you to “Amad Al-Riyadi” for their trust.
And the future holds greater promise, God willing.
FAQ
1. What is CRM and helpdesk and how do they differ?
A CRM (Customer Relationship Management) system manages contacts, leads, and sales pipelines. A helpdesk handles support tickets, issues, and customer service — combining both ensures full lifecycle management from lead to support.
2. Why should businesses use a combined CRM and helpdesk solution?
Combining CRM and helpdesk centralizes customer data, streamlines workflows, avoids duplication, and ensures sales and support teams stay aligned — improving efficiency and customer experience.
3. What core features should a CRM + helpdesk platform include?
Look for contact & lead tracking, ticket management, email/chat integration, automation workflows, reporting & analytics, and role-based permissions to cover both sales and support needs.