Stay connected with your customers across various communication channels. Hollat ensures that you're always available to assist, regardless of the channel they prefer.
Equip your agents with everything they need to collaborate seamlessly and communicate effectively. Hollat promotes teamwork and enables secure interactions with customers.
Why spend valuable time on routine tasks? Let Hollat's smart automation handle the repetitive aspects of customer support, freeing up your team for more meaningful interactions.
Gain a comprehensive view of your customer service efforts through insightful reporting. Measure key metrics, identify trends, and continuously improve your support strategies.
Free 14-day trial Smart features Result-driven system
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Stay on track and task-focused with our
user-friendly, feature-rich dashboard.
Easily differentiate and prioritize support cases using a convenient dataset that evolves as you gain more insights into your customers' needs.
Enhance your ticket details with descriptive tags and configurable custom fields to accurately reflect the situation at hand.
Craft your responses with precision using our rich text message area, allowing you to format text, insert links, share images, attachments, and even record your screen.
Keep your workspace clutter-free and relevant with dedicated folders for archiving, marking as spam, and moving to the trash.
Advanced Ticketing Analysis and Reporting Explore insightful visual reports to gain a profound understanding of individual and team performance , empowering continuous improvement.
Learn the whole truth about your on-the-job performance and plan a growth strategy for your team.
Stay up to date and get an overview of your team's achievements in a single message.
Review the collected feedback and see if you've met your goal of fulfilling the recipient's expectations.
Export a handy report of different time ranges and share successes with your fellow company members.
Be approachable and give your website visitors an intuitive contact form they can fill out within minutes.
Set up multiple email addresses so that copies of your messages go straight to one ticketing system.
Organize your daily conversations on social media channels in HelpDesk. No more switching around!
Use our extensive API docs to build your technology stack with the IT ticket system at the very center.
Prolong the journey started with a ChatBot conversation through a ticket managed by your team.
Connect LiveChat or other live chat solutions to create a manageable ticket from any real-time chat.
Now that you have an understanding of the various Hollat software solutions available, let's delve into the essential features that define outstanding Hollat solutions:
Hollat software empowers customer support agents to efficiently manage tickets. Each ticket represents a customer's inquiry or issue, allowing agents to assign, customize fields, set priorities, define status, collaborate, and attach files with ease.
Streamline your communications by integrating email, consolidating incoming and outgoing messages. Hollat's email integration keeps your team organized and efficient, reducing time spent on email management.
Hollat’s Omnichannel feature is its ability to handle inquiries from various channels, including call centers, emails, chats, website forms, and chatbots. Manage all these communication channels in one place, enabling swift and effective responses to customer requests.
Gain insight into your support team's performance with ticket tracking and reporting. Monitor ticket statuses, resolutions, and closures to measure effectiveness and identify areas for improvement. Uncover trends and communication issues for prompt resolution.
Easily manage user accounts with Hollat's user management features. Create, edit, or delete users, set permissions, and track activity history. Ensure data security and keep your Hollat team organized with visibility into user interactions.
Hollat seamlessly integrates with other systems, enabling data inclusion in tickets and synchronization with various applications. For instance, integrate your customer relationship management system to consolidate customer information and ensure data consistency.
Tailor Hollat to your unique business needs with customizable workflows. Create specific workflows for different channels, configure automated assignment rules, and streamline ticket routing and escalation. Automate operations for exceptional customer service, such as intelligent ticket assignment and resolution prioritization. Modify workflows effortlessly without disrupting your Hollat operation
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